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HOME / ABOUT US |
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TESTIMONIALS |
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CONTACT US |
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8SALE
PRICES
8Multi-Line
Business Telephones, Systems & Parts,
including control units, cards, consoles,
boards, modules, power supplies, etc.
8Cordless
Phones
8Panasonic
KX-TGA
8Siemens
Gigaset
8Other
Cordless
8Answering
Machines |
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8REPAIR
PRICES
8Multi-Line
Business Telephones, Systems & Parts,
including control units, cards, consoles,
boards, modules, power supplies, etc.
8Consumer
Telephones
(corded)
8Cordless
Phones
8Panasonic
KX-TGA
8Siemens
Gigaset
8Other
Cordless
8Answering
Machines
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8Can't
find your equipment listed in our Repair Price List? |
How to Send Us a Repair
How to Pay for a Repair
Return Shipping Charges
Quality Standards
Warranty
Turnaround & Rush Service
Advance Replacements
Surcharges
No Trouble Found
Returns & Refunds |
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WARRANTY |
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FEATURED ITEMS |
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TECHNICAL SUPPORT |
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MANUALS & USER GUIDES |
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LOOKING TO SELL? |
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T-WASTE®
PROGRAM |
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WEB PARTNERS |
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MUSIC-ON-HOLD |
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KEYWORDS
“Setting the
Standard of Quality”®
since 1988 Barclay Enterprises, Inc. |
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HOW TO PAY |
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NO NEED TO
PREPAY!
We'll call
you for your credit card number after your equipment is repaired and ready to
ship.
See notes below regarding paying
by check and net billing.
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PAYING
BY CHECK Sorry, no COD's. You may pay by check, but
only after we've notified you of the total bill. PLEASE DON'T PREPAY!
We appreciate the money and good faith, but jumping the gun will just make our
bookkeeping harder!
NET
BILLING (CREDIT) We
offer lines of credit for billing on purchase orders
from
public schools,
universities, government agencies and institutions, and
nationally recognized corporations only (excluding
independently owned franchisees of such corporations). Other limitations may apply. Contact us for
a credit application.
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RETURNS & REFUNDS
Return requests must be
submitted by email only and must be authorized by us in writing.
We do not
accept returns after 14 days from sales order date. However,
this is not a guarantee that we will accept a return.
Unopened returns, when authorized, carry a minimum restock fee of $25 or 20%, whichever is greater,
and are for credit use against future equipment purchases only.
Opened items, when authorized, incur a minimum restock fee of $25.00 or 40%*,
whichever is greater,
and are for credit use against future equipment purchases only.
We may waive the restock fee if you wish to trade up. However, we may require a higher restock
fee or not authorize a return depending on the type of equipment,
our inventory needs, whether it was special ordered, and how long it has
been used.
Unauthorized returns (including unauthorized cancellations and unauthorized
refused deliveries) incur a $25.00 handling fee in
addition to the above charges and in fact may not be accepted. We will also charge for any free
or discounted shipping you may have
enjoyed on the original shipment.
This applies to all reasons
for return / refund requests
including, but not limited to: ordered wrong item, item did not fix problem,
item failed, found it somewhere else, changed mind. With respect to product failures (purchases and
repairs), note that our warranty specifies that your exclusive remedy for
failed equipment is for us to repair or replace,, at our option, any equipment or component parts
that fail. If we are unable to repair or replace the defective unit, we will
refund your money. However, if you do not give us an opportunity to repair or
replace it, we may not authorize a return and refund, or we may charge a higher
restock fee.
*Once equipment
has been used --- regardless of how briefly --- we must inspect and test as if
it were defective with a delayed and intermittent defect, particularly if it is
an item that the customer may have used for troubleshooting. This diagnosis is a
very time consuming process but it must be done in order to give us the
confidence that we are selling a truly "A" grade unit to the next buyer.
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*LATE PAYMENTS
We
consider your bill past due if we do not receive a valid credit card
number or a check from you within 5 days of notifying you of the amount
due. Past due bills incur an extra $5.00 every time we have to bug you.
After
31 days we will consider your equipment abandoned and we may require payment by
cashier's check only. If you pay after 31 days there will be a surcharge of
$15.00 per item. After 90 days we will attempt to dispose of the equipment in
question an effort to recoup some of our costs. If you ask for your equipment
after 90 days and we still have it --- or the same model in stock of like
cosmetic quality --- we will return your equipment or a replacement to you but
you will incur a $25.00 surcharge per item. You may incur an additional charge
if we provide equipment out of our inventory and it is of higher cosmetic
quality than the equipment you originally sent for repair. Warranty begins as of
the date of original repair. Please note that if we dispose of your equipment
you will receive no proceeds. All proceeds will go to our costs relative to
repair service, attempts to be paid, storage, sales, etc. Also, you
agree to be liable for all handling fees and collections / legal fees. Email us if you want
to find out more about what this entails.
We use Dun &
Bradstreet Commercial Collections for problem accounts. We have a $30 NSF charge.
We handle bounced checks swiftly and aggressively. Refused orders will result in increased
cost due to return shipping to the customer and/or liquidation of the repair
order. Repair orders not accepted and paid for within 30 days of the
orders completion could result in the liquidation of the equipment at a fraction
of its normal replacement cost.
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PLEASE NOTE: BY SENDING US YOUR EQUIPMENT FOR REPAIR OR PURCHASING EQUIPMENT
FROM US, YOU AGREE TO THE TERMS AND CONDITIONS ON THIS PAGE.
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